Customer Service: Learn From The Best
Always looking for the best way to give good customer service here at the Learning Curve.
Recently Forbes came out with the 5 predictions that shape customer service in 2016. Here they are. Do you agree?
1) Video Customer service
2) CRM Technology
3) Workforce Technology- 24/7 help
4) The Internet of All Things- AI
5) Big Data- Technology with Data
Who is winning?
2015's Customer Service hall Of Fame- USA Today
1) Amazon: Amazing Shipping Feature
2) Chick-fil-A: Only Fast Food Company in hall of fame customer service list
3) Apple: Top products- top of customer consumer list helps
4) Marriot: Core value to put people first.
"Take care of associates and they will take care of the customers."
5) Kroger: Store Within Store Concept
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